1. Who We Are

We are an independent billing support service that helps customers pay insurance bills and resolve billing questions by phone. We are not affiliated with, endorsed by, or representing any specific insurance carrier or government agency.

2. Information We Collect

When you call one of our support lines, our specialists may ask for limited information needed to locate your bill and process your request — such as your name, policy or account number, and payment information. We do not collect data through this website (no forms, no accounts, no logins).

We will never ask for your full Social Security number, online banking password, or one-time security codes from your bank or carrier.

3. How We Use Information

To verify your identity and locate your billing account
To process the payment you authorize over the phone
To answer billing or coverage questions you raise
To comply with legal and regulatory obligations

4. How We Protect Information

Payment information shared by phone is processed through industry-standard secure payment networks. Calls are not recorded for marketing purposes. Access to customer information is limited to trained billing specialists.

5. Information Sharing

We do not sell your personal information. We share information only with the payment processor and the insurance carrier required to complete your transaction, or where required by law.

6. Your Choices

You may decline to share information at any time during a call — though we may not be able to assist without minimum verification details. To request deletion of records associated with your call, contact us using the information on our Contact page.

7. Cookies & Tracking

This website uses minimal analytics to measure ad campaign performance (such as Google Ads conversion tracking). No personally identifying information is collected through the website itself.

8. Updates

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision.

9. Contact

Questions about this policy? See our Contact page.

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